Terms and Conditions

Fanbase Collective provides software that helps businesses organize customer data, create customer audiences, generate customer retention reports, build recommendation email campaigns, track campaign activity, and measure customer engagement.

You represent and warrant that:

• ◆ You are at least eighteen (18) years old.
• ◆ You have authority to bind your business.
• ◆ You have authority to provide Customer Data to Fanbase Collective.
• ◆ You will comply with applicable laws.

Creating an account, purchasing a subscription, connecting a platform, or using the Services constitutes your electronic signature and acceptance of these Terms and Conditions.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must promptly notify Fanbase Collective of any unauthorized use of your account.

Access to certain Services requires a paid subscription. Subscription fees are billed in advance. Failure to pay applicable fees may result in suspension or termination of Services.

New customers may request a refund within seven (7) calendar days of their initial subscription purchase. Refund requests must be submitted to info@fanbasecollective.com before the expiration of the seven day period. After seven (7) days, all fees are non-refundable.

Access to reports, audiences, recommendations, integrations, analytics, and campaign tools constitutes delivery of the Services.

The Services may connect to third-party providers including:

Customer authorizes Fanbase Collective to access information from connected platforms as necessary to provide the Services. Fanbase Collective is not responsible for the actions, availability, performance, security, or policies of third-party providers.

Customer retains ownership of all Customer Data. Fanbase Collective receives a limited right to process Customer Data solely to provide the Services. Customer represents that it has all rights, permissions, and authority necessary to provide Customer Data to Fanbase Collective.

Customer is solely responsible for:

• ◆ Customer permissions and consent
• ◆ Email marketing compliance
• ◆ Campaign content
• ◆ Customer communications
• ◆ Data accuracy

Customer agrees to comply with all applicable privacy, marketing, and data protection laws.

The Services may provide reports, recommendations, customer audiences, insights, analytics, and revenue estimates. These outputs are provided for informational purposes only. Customer remains solely responsible for all business, marketing, and operational decisions.

Fanbase Collective does not guarantee:

Business outcomes depend on factors beyond Fanbase Collective’s control.

Customer shall not:

• ✕ Violate applicable laws
• ✕ Upload malicious software
• ✕ Attempt unauthorized access
• ✕ Interfere with platform operations
• ✕ Infringe intellectual property rights
• ✕ Use the Services for unlawful activities

All software, technology, reports, branding, designs, and related intellectual property remain the exclusive property of Fanbase Collective Incorporated. No ownership rights are transferred to Customer.

Each party agrees to protect confidential information received from the other party and to use such information only for purposes related to the Services.

Fanbase Collective does not guarantee uninterrupted access to the Services. Services may be affected by maintenance, internet disruptions, security incidents, third-party outages, infrastructure failures, and other events outside our control.

Fanbase Collective maintains commercially reasonable safeguards designed to protect Customer Data. No system can guarantee absolute security.

The parties agree to attempt to resolve disputes through good faith discussions. If unresolved, the parties agree to participate in mediation in Davidson County, Tennessee. If mediation does not resolve the dispute, the matter shall be resolved exclusively through binding arbitration administered by the American Arbitration Association.

Customer agrees to bring claims only in an individual capacity and waives participation in any class action, collective action, representative action, or class arbitration.

These Terms and Conditions are governed by the laws of the State of Tennessee.

Fanbase Collective shall not be liable for delays or failures caused by events beyond its reasonable control, including natural disasters, internet outages, cyberattacks, labor disputes, governmental actions, utility failures, or third-party service interruptions.

Fanbase Collective may suspend or terminate access to the Services for nonpayment, fraud, security concerns, unlawful activity, or violation of these Terms and Conditions.